Executive – Training (RCM)

Position Summary: 

The Executive – Training (RCM) is responsible for delivering, developing, and continuously improving training programs for employees involved in Healthcare Revenue Cycle Management. This role ensures employees are well-versed in RCM processes, compliance requirements, and best practices, while maintaining alignment with organizational goals and U.S. regulatory standards.

Key Roles & Responsibilities:

• Training Delivery: Conduct instructor-led and process-based training sessions for RCM employees. Ensure trainees gain a strong understanding of end-to-end RCM workflows [Prior Authorization, Insurance Verification Team, Denial Management, etc.] compliance standards, and quality expectations.
• Training Content Development: Develop, maintain, and update training manuals, SOPs, presentations, and job aids related to Revenue Cycle Management. Incorporate regulatory updates, operational changes, and industry best practices into training content.
• Training Needs Assessment: Partner with management and operational leaders to assess skill gaps and training needs. Recommend targeted training interventions to improve performance and compliance.
• Learning Methodology & Adaptation: Customize training delivery to accommodate different learning styles, experience levels, and roles. Utilize assessments, role plays, and practical exercises to reinforce learning.
• Feedback, Evaluation & Quality Improvement: Provide structured feedback and coaching to trainees. Measure training effectiveness through assessments, audits, and performance metrics Implement continuous improvements to training programs.
• Call Calibration & Quality Alignment: Participate in internal and external call calibration sessions. Ensure consistency in call evaluation, scoring standards, and quality benchmarks Provide insights to improve call handling and customer interactions.
• Compliance & Policy Execution: Execute and reinforce company policies, procedures, and regulatory requirements within training programs Ensure training delivery aligns with HIPAA, healthcare compliance, and client-specific requirements.
• Industry & Regulatory Awareness: Stay current with changes in healthcare RCM regulations, payor guidelines, and industry trends Proactively update training content to reflect new requirements.

Candidate Qualifications:

• Experience: Minimum 2+ years of experience as a Trainer for Provider Revenue Cycle Management.
• Education: Bachelor’s degree (any discipline) preferred
• Skills & Competencies: Excellent verbal and written communication skills. Strong presentation and facilitation abilities. Ability to adapt training techniques for diverse learning needs. Strong organizational and documentation skills. Collaborative mindset with the ability to work cross-functionally.
• Trainer Certification: Mandatory completion of internal certification process, including calling and quality evaluations.
• Future Growth Opportunities: Opportunity to progress into a Senior Executive – Training role based on performance, business requirements, and organizational growth.

Benefits:

Benefits include medical insurance, paid leave and holidays, and a 401K